Gospel Library stopping

Discussions around the Android version of the Gospel Library application.
GeorgeWilliam
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Joined: Sun Jun 18, 2017 11:03 am

Gospel Library stopping

Postby GeorgeWilliam » Tue Sep 05, 2017 9:32 am

I am not able to open Gospel Library. I get the message every time that app has stopped while loading. I use an android tablet. It started when I loaded September Ensign. I have tried removing the data and reinstalling the app to no effect. I need this fixed. I do not have any issues with LDS Tools. How can it be fixed?

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sbradshaw
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Re: Gospel Library stopping

Postby sbradshaw » Tue Sep 05, 2017 9:57 am

The crash is due to a larger-than-expected content update this weekend, which is causing the device to run out of memory. See this thread:
Gospel Library stopped working on Fire OS
Samuel Bradshaw • If you desire to serve God, you are called to the work.

GeorgeWilliam
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Posts: 2
Joined: Sun Jun 18, 2017 11:03 am

Re: Gospel Library stopping

Postby GeorgeWilliam » Tue Sep 05, 2017 10:52 am

OK, so what is the solution if it keeps stopping due to an excessive update? How does the update finish so I can have access again?

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sbradshaw
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Location: Provo, UT
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Re: Gospel Library stopping

Postby sbradshaw » Tue Sep 05, 2017 12:39 pm

The only solutions right now are to wait until an update comes (use LDS.org or another device to access Church content for now), or delete and reinstall the app with airplane mode on (or with "Limit Mobile Network Use" on and Wi-Fi off) so the app can't download the content update.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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