Unable to sign in

Discussions around the Android version of the Gospel Library application.
GuJiaXian
New Member
Posts: 5
Joined: Sat Mar 03, 2012 6:49 am

Unable to sign in

Postby GuJiaXian » Thu Jan 19, 2017 7:37 am

As of this morning, GL 4.0 is unable to sign in and sync my annotations, etc. The app keeps opening a notification informing me that the app is unable to sign into my account.. I've tried reentering my LDS Account username and password, just I just get the following error: "Error. Signin failed. Verify your username or password." Clearly I have my account information correct; I can sign in to these forums, my work email (I work for the Church), LDS.org, etc.

Ideas? Anyone else experiencing this issue? I'm getting really frustrated with GL 4.0; it's been nothing but a hassle. I know under the hood it's a big improvement (what with the move from ldsXML to HTML5 and such), but the user experience has suffered quite a lot.

GuJiaXian
New Member
Posts: 5
Joined: Sat Mar 03, 2012 6:49 am

Re: Unable to sign in

Postby GuJiaXian » Thu Jan 19, 2017 11:25 am

Whatever the problem was seems to have resolved itself.

russellhltn
Community Administrator
Posts: 22163
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in

Postby russellhltn » Thu Jan 19, 2017 12:11 pm

That happens a lot. Somehow a service goes sideways. Once someone noticed and resets it, then it works again. I noticed your first post was at 7:37 AM Utah time, so it may have had to wait until the church employees came in to work.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
sbradshaw
Senior Member
Posts: 3207
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Unable to sign in

Postby sbradshaw » Thu Jan 19, 2017 9:27 pm

I think it would be helpful if the error messages were more specific – i.e. differentiating between incorrect credentials or a connection/server issue.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


Return to “Android Gospel Library”

Who is online

Users browsing this forum: No registered users and 2 guests