Android Gospel Library-Scriptures won't play audio

Discussions around the Android version of the Gospel Library application.
vickilouv
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Android Gospel Library-Scriptures won't play audio

Postby vickilouv » Sat Feb 20, 2016 9:13 pm

Does anyone know what to do when the audio play does not respond in Gospel Library? I have tried restart.

thanks

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lmcguire
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Re: Android Gospel Library-Scriptures won't play audio

Postby lmcguire » Sun Feb 21, 2016 8:21 am

Have you power-cycled the device? (Power off completely, not just turn off the screen, leave it of for at least 30 seconds, then turn it on and try again.)

Is it all audio, or just some? If some, which some? If all, I'm sure you haven't literally tried all of it, so please give us one or two examples of what you have tried (so we can try the same thing).

What's the make and model of your device? (in case someone else has the same device).

PS: You put this post in the "Help with tech.lds.org" forum, which is meant for help with that website. You may have better luck in the Android Gospel Library forum: https://tech.lds.org/forum/viewforum.php?f=102 Perhaps a moderator can move the thread.

Liz

draperc1
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Re: Android Gospel Library-Scriptures won't play audio

Postby draperc1 » Sun Apr 17, 2016 10:44 am

I just got a new android a month ago. It's a Samsung LG LTE and I can no longer listen to scripture or General Conference consistently. Meaning that at home right now I can listen to conference but not scriptures. The other day in my car I started to listen to scriptures on bluetooth, but after starting it then stopped and I couldn't get it to start again. I get the message "error trying to play audio". I have tried uninstalling and reinstalling with only temporary success.

hrtmn2
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Re: Android Gospel Library-Scriptures won't play audio

Postby hrtmn2 » Wed May 04, 2016 10:13 am

I get the same problem with my phone. I've uninstalled the app several times, power cycled the phone, and even bought a new device (LG G5) and I still can't stream audio or video while connected to the T-Mobile network. Everything works fine while using the app over Wi-Fi. I was concerned that maybe the BingeOn program from T-Mobile that is supposed to optimize audio/video content over the network was preventing me from streaming so I disabled the BingeOn service but I'm still experiencing the same problems.

Has anyone discovered a way to get it working again?

domanbj
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Re: Android Gospel Library-Scriptures won't play audio

Postby domanbj » Fri May 06, 2016 7:35 pm

I'm having the same issue. It works give when I'm at home connected to Wi-Fi but won't work when I'm using cellular data. It used to work fine a month or so and i could enjoy listening to General Conference in the car, but unfortunately it doesn't work anymore. I've tried it on both my and my wife's Samsung Galaxy S3 to no avail. I'm very interested in a solution and wondering what changed.

russellhltn
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Re: Android Gospel Library-Scriptures won't play audio

Postby russellhltn » Fri May 06, 2016 9:25 pm

domanbj wrote:It works give when I'm at home connected to Wi-Fi but won't work when I'm using cellular data.

Check your settings: Click on the three dots in the bottom right corner. Settings. Advanced Options. Allow mobile network use.

There's also a setting in Android itself that might be an issue.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

domanbj
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Re: Android Gospel Library-Scriptures won't play audio

Postby domanbj » Mon May 09, 2016 11:24 am

My settings allow mobile network use. What is even more interesting is that the audio works fine for October 2015 General Conference but not April 2016.

mhilton
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Re: Android Gospel Library-Scriptures won't play audio

Postby mhilton » Sat Aug 13, 2016 2:20 pm

I also can't play audio or video from the gospel library app. I have a Galaxy S6 and T-Mobile account. Turning off Binge On also didn't help.


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