Unable to download current magazine or general conference

Discussions around the Android version of the Gospel Library application.
jasonhyer
Member
Posts: 226
Joined: Fri Oct 19, 2007 10:15 am
Location: Roy, UT

Unable to download current magazine or general conference

Postby jasonhyer » Tue Apr 17, 2012 8:00 am

We get many questions from users that are wondering when the most recent version of conference or the current month's magazines will be available. Magazines are usually posted by the first of each month and General Conference is usally posted within a week of the conference.

If you are not seeing the current or past month magazines or the recent General Conference in the app, your content has not been refreshed lately.

You will want to check a couple of things.
  1. In the app settings (Menu | More | Settings) please check to see if the "Check for catalog updates" option is checked. If not, the app will never check for new content automatically. If you want to see new content as it becomes available, this option needs to be checked.
  2. To check for content manually, please select the refresh content button (circle arrow button) on the main library tab. This will force the app to check for updated content. You should see a message that says checking for content updates. If new content is available you will see a message that content is updating. After the content is updated you should see all currently available content.
Some users have reported that the app says the content is up to date even though they don't have current content. If you get this message, there may be some corruption in your database that is preventing the app from recognizing new content is available.

If you get this message, you will need to go to the settings and choose the "Delete all content data" option. This will delete all content and you will need to download your desired content again but it will create a fresh database that will reset the flag that allows the app to check for new content.
Jason Hyer

reebear
New Member
Posts: 4
Joined: Tue Feb 14, 2017 11:47 am

Re: Unable to download current magazine or general conference

Postby reebear » Tue Feb 14, 2017 11:49 am

This doesn't appear to be working. I removed all content as suggested but it still says that only content through last October is available. Any other suggestions?

User avatar
sbradshaw
Senior Member
Posts: 2922
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Unable to download current magazine or general conference

Postby sbradshaw » Tue Feb 14, 2017 1:22 pm

reebear wrote:This doesn't appear to be working. I removed all content as suggested but it still says that only content through last October is available. Any other suggestions?

What version of Gospel Library are you running?

(Also note, the instructions above are from 2012, and the process of updating content is different depending on your version of Gospel Library.)
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

reebear
New Member
Posts: 4
Joined: Tue Feb 14, 2017 11:47 am

Re: Unable to download current magazine or general conference

Postby reebear » Tue Feb 14, 2017 2:06 pm

It's the only mention I've been able to find of this particular problem. I was able to upload content without a problem until last November.

How would I find the version? I downloaded it in maybe 2012 or 2013 (not sure which). Possibly as late as 2014 but I don't believe so.

User avatar
sbradshaw
Senior Member
Posts: 2922
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Unable to download current magazine or general conference

Postby sbradshaw » Tue Feb 14, 2017 3:25 pm

Attached are screenshots of a few different versions of Gospel Library. The newest version in Gospel Library 4 (the last screenshot). I'm guessing you're on Gospel Library 3 (the third screenshot), which isn't receiving all of the latest content updates.

To check for the latest version of Gospel Library, go to the Google Play store, and search for Gospel Library. If there are updates available, you'll see an Update button. Before you update, you may want to go into Gospel Library settings and make sure you're signed in with your LDS Account, so that you don't lose any highlights or other annotations.

Content should update automatically when you're using the app, but if you're using an old version of the app, it might not get all of the most recent content.
Attachments
2010 Android GL 1.png
2010 Android GL 1.png (93.84 KiB) Viewed 98 times
2011 Android GL 2.png
2011 Android GL 2.png (62.89 KiB) Viewed 98 times
2014 Android GL 3.png
2014 Android GL 3.png (152.96 KiB) Viewed 98 times
2016 Android GL 4.png
2016 Android GL 4.png (200.93 KiB) Viewed 98 times
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

reebear
New Member
Posts: 4
Joined: Tue Feb 14, 2017 11:47 am

Re: Unable to download current magazine or general conference

Postby reebear » Tue Feb 14, 2017 4:36 pm

2nd screenshot, and I would rather not upgrade if at all possible. A lot of new apps require that you be online in order to use them, and I don't stay online all the time. If I download a new version and it turns out to be one of those I'm going to be seriously upset.


Return to “Android Gospel Library”

Who is online

Users browsing this forum: No registered users and 1 guest