Audio playback not working on iPhone

Any discussions around the Gospel Library App on various mobile and electronic devices.
craigmadsen
New Member
Posts: 1
Joined: Tue Aug 23, 2016 9:14 pm

Audio playback not working on iPhone

Postby craigmadsen » Thu Aug 31, 2017 8:57 am

I’m having a problem where the app. will not playback books. If I choose a book, say, the Book of Mormon, and then I tap the headphone icon near the upper right portion of my iPhone, it gives me two options: “Remove Audio (859.2 MB)” and “Cancel”. So that tells me that hopefully I’ve download the BOM. If I then choose, say, 1 Nephi, and do the same thing, I get the same two options but the audio is now only 78.4 MB. So if I then choose 1 Nephi 1, it shows the words, etc. and has the little gold headset icon towards the bottom-middle of the screen. Now, when I tap on this icon, I get a little popup that has a trash can, two icons to go forward/backward 10 seconds, the “Play” button and the “…”. You would think if I now tapped on the “Play” icon (grey arrow pointing to the right) that the app. would start reading the book, but nothing happens at all! The scroll bar doesn’t move, etc.

The other thing that I’m not quite understanding is WHY do I have to select a specific verse before I ever see the the popup that has the various icons? What if I wanted it to play the whole BOM? From what I can tell right now, assuming it did speak the content, is that I would have to choose every chapter one-by-one!!

I’m running this on an iPhone 6+ with IOS version 10.3.3.

Thanks,

Craig

User avatar
sbradshaw
Senior Member
Posts: 3296
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Audio playback not working on iPhone

Postby sbradshaw » Fri Sep 01, 2017 12:48 pm

It sounds like you're doing everything correctly, to try to play downloaded audio. Are you able to play audio that isn't downloaded? How about if you delete and re-download the audio for a chapter? Have you changed the "main voice" setting for audio at any point (three-dots menu on the audio player brings up audio settings)? Sometimes downloading audio for one voice, then trying to play audio for a different voice, can cause weird things to happen.

You may want to send a message via in-app feedback (under Settings) – that will reach the Gospel Library support team, and it'll attach some info about your device that might help them debug the issue.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

craigmadsen
New Member
Posts: 1
Joined: Tue Aug 23, 2016 9:14 pm

Re: Audio playback not working on iPhone

Postby craigmadsen » Fri Sep 01, 2017 1:32 pm

If you're asking about download music, then yes, I've downloaded a bunch and it plays just fine. If I click on the three-dots, it just shows a 1x playback speed, Continuous Play is on, and Main Voice is Male and I haven't changed it. Though I just tried changing all these settings and it made no difference, but I have set them back to what they were.

I have sent them a message as per your option above.

Thanks!


Return to “Gospel Library”

Who is online

Users browsing this forum: No registered users and 1 guest