Search found 60 matches

by LDSAccountTech
Fri Oct 09, 2015 8:59 am
Forum: Other Websites
Topic: Please Help! Trouble Signing into LDS.ORG/MSS
Replies: 11
Views: 5460

Re: Please Help! Trouble Signing into LDS.ORG/MSS

The lds.org/mss site requires two things in order to work: 1. a valid lds account with a MRN 2. a Bishop adding the account to the site. If you have these two things, you should be able to log in and complete your papers. If you are absolutely positive that you are using a member account and that th...
by LDSAccountTech
Fri Oct 09, 2015 8:53 am
Forum: Church Account
Topic: My phone is linked to some else's account!?
Replies: 6
Views: 2263

Re: My phone is linked to some else's account!?

The most likely situation is that you had created a former LDS Account using your cell phone number and are now receiving an error since it is already in use. To verify what account it is attached to, you can go through ldsaccount.lds.org and click on forgot username. You can use your phone number a...
by LDSAccountTech
Fri Oct 09, 2015 8:49 am
Forum: Church Account
Topic: Correct MRN
Replies: 7
Views: 1228

Re: Correct MRN

The MRN formatting is the same globally. What would change is the first 3 numbers depending on where you were when you first received your MRN, for most people it will be where they were baptized. If the MRN is failing when you are trying to add it to a new account, either the MRN is in use, or the ...
by LDSAccountTech
Fri Oct 09, 2015 8:41 am
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1428

Re: "Session Timed Out" Setting up LDS Account

Thank you for sharing that workaround! We will take your feedback and send it up to our LDS Account engineering team.
by LDSAccountTech
Thu Oct 08, 2015 12:47 pm
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1428

Re: "Session Timed Out" Setting up LDS Account

There could be a few things going on. The site may be temporarily down, so you may have to wait to register. You may also need to clear browsing data and change browsers too. If you are still having problems, contact a support specialist in your area.
by LDSAccountTech
Thu Oct 08, 2015 9:04 am
Forum: Church Account
Topic: e-mail updates
Replies: 3
Views: 532

Re: e-mail updates

Kent, I would also recommend that you remove your e-mail from your post. I am going to include instructions on how to update your e-mail address on your LDS Account for anyone else who might see this post. 1. Log in to https://ldsaccount.lds.org/signIn 2. Select “ Contact Settings ” from the menu on...
by LDSAccountTech
Thu Oct 08, 2015 8:47 am
Forum: Church Account
Topic: LDS Tools
Replies: 3
Views: 371

Re: LDS Tools

Hi Blaine, It sounds like your wife has two accounts. The way that she can locate the account with her membership record number is to go to https://ldsaccount.lds.org/signIn and click on forgot username . She should be able to use her MRN and birthdate to recover that information. A less likely situ...
by LDSAccountTech
Wed Oct 07, 2015 11:45 am
Forum: Church Account
Topic: Tablet and Laptop Login Problem
Replies: 3
Views: 695

Re: Tablet and Laptop Login Problem

On a computer, verify that you can log in to ldsaccount.lds.org. If you can't, recover the credentials you need. If you can, then you may need to clear data on your devices, reinstall apps, or contact the device support for help in troubleshooting internet and applications. The Global Service Center...
by LDSAccountTech
Wed Oct 07, 2015 11:40 am
Forum: Church Account
Topic: password recovery not available for Ward Clerk LDS Account
Replies: 6
Views: 1043

Re: password recovery not available for Ward Clerk LDS Account

Account Management (at the Global Service Center) can help troubleshoot the account to get log in. Once the account is recoverable, individuals are directed to go to ldsaccount.lds.org and sign in to update their account. They can verify their contact information is correct, as well as update passwo...
by LDSAccountTech
Wed Oct 07, 2015 11:34 am
Forum: Church Account
Topic: Logging into LDS account
Replies: 12
Views: 1293

Re: Logging into LDS account

Usually this notice appears because there is already an LDS Account with the MRN. The individual can contact their ward clerk, and he can call the Global Service Center (if they are unable to recover the username and password of the account from ldsaccount.lds.org). You can click on 'Forgot Username...

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