Search found 13 matches

by TKhanson
Sun May 28, 2017 9:56 am
Forum: LDS Tools
Topic: Oh this is interesting....account access for a member
Replies: 3
Views: 578

Re: Oh this is interesting....account access for a member

OK, update. Same brother just showed me he is NOT able to get into "Clerk and Leadership Resources". It says Access Denied. He is assigned as 1st assistant in HP. Any suggestions?
by TKhanson
Sun May 28, 2017 9:48 am
Forum: LDS Tools
Topic: Oh this is interesting....account access for a member
Replies: 3
Views: 578

Oh this is interesting....account access for a member

Folks: We have a newly ordained HP in our ward. The Stake updated his record for his ordination. I just updated his ward record as he was called as 1st counselor recently as High Priest group leadership. Here is where it gets odd. When opens his LDS tools app and has it synced, he sees himself as an...
by TKhanson
Sun Apr 23, 2017 12:48 pm
Forum: MLS Support, Help, and Feedback
Topic: Changing "Ordained high priest by"....
Replies: 3
Views: 608

Changing "Ordained high priest by"....

I'm membership clerk in an Alpine, Utah ward. I have a 76 year old member approach me today with a request. He said the person recorded on his record having ordained him to High Priest back in '88 is incorrect. He provided me a copy of his "Line of Authority" card that shows a different in...
by TKhanson
Sun Mar 12, 2017 9:24 am
Forum: Church Account
Topic: Member can not see donation page
Replies: 6
Views: 681

Member can not see donation page

Folks: When the member logs in and attempts to see their past donation history, they get this error: Donations Uh oh! We're Sorry... It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused! ----------- Thoughs? ...
by TKhanson
Sun Mar 05, 2017 1:06 pm
Forum: Online Donations
Topic: Member not able to donate online
Replies: 1
Views: 482

Member not able to donate online

To Whom IT May Concern: I have a member, number [redacted], who recently was serving as a BYU bishop. He since was released and we now have his records back in our ward. He attempted to donate this week, online, and when he did so, he got the following error (see attached). I believe that is in Japa...
by TKhanson
Mon Oct 31, 2016 4:33 pm
Forum: Mobile Applications
Topic: Strange duplicate issue
Replies: 3
Views: 896

Re: Strange duplicate issue

Membership record is accurate; has proper spelling and all. When he attempts to change the spelling of his account, it gives him that error that another user with that name already exists. Is it possible for end users to request an account deletion?
by TKhanson
Sun Oct 30, 2016 2:21 pm
Forum: Mobile Applications
Topic: Strange duplicate issue
Replies: 3
Views: 896

Strange duplicate issue

Everyone: I have a Brother in our ward who use LDS.org and also has the mobile app on his android device. His first name is Darin; however, his name on the lds.org web site, when used from his phone shows Darrin (2 'r's) . His last name is also miss spelled. I told him to go into account settings an...
by TKhanson
Sun May 15, 2016 7:46 am
Forum: Mobile Applications
Topic: LDS Tools app not showing photos
Replies: 3
Views: 1039

LDS Tools app not showing photos

I'm ward membership clerk. I've synced my app. on my phone but membership photos are not showing up; however, they are there when I pull up a member's name on lds.org "directory". Please advise.

Thx
by TKhanson
Sun Mar 13, 2016 1:01 pm
Forum: Reports and Forms
Topic: Can Elders and High Priests self-report hometeaching statistics?
Replies: 1
Views: 444

Can Elders and High Priests self-report hometeaching statistics?

Folks:

I know leadership can report and change reporting results; however, can all the elders and HPs log in and report by themselves?

Also, does anyone know if a parent can view their child's (under 18) donation activity?
by TKhanson
Sun Oct 18, 2015 3:43 pm
Forum: MLS Support, Help, and Feedback
Topic: Patch screen with dos window loads EVERY time
Replies: 5
Views: 773

Re: Patch screen with dos window loads EVERY time

Yeah, rebooted many times. I shut down at the end of the day. I'll call our STS first. Thx.

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