Search found 988 matches

by rmrichesjr
Sun Jun 23, 2019 7:51 pm
Forum: Church Account
Topic: Unable to sign in after password reset
Replies: 35
Views: 11417

Re: Unable to sign in after password reset

It sounds like the advice in the post immediately before yours would probably be applicable for this case as well. Earlier today, the servers were having problems. This is just a guess, but perhaps trying too many times to reset the password might have caused the account to be locked. If I understan...
by rmrichesjr
Sun Jun 23, 2019 4:16 pm
Forum: Church Account
Topic: Unable to log in to my lds tool account.
Replies: 1
Views: 50

Re: Unable to log in to my lds tool account.

Most likely, just wait until the servers and related infrastructure start working again. When that will be, I have no idea. It appears that today there are problems with a lot of the Church online infrastructure. There have been several posts in various areas on the topic.
by rmrichesjr
Sat Jun 22, 2019 4:53 pm
Forum: Church Account
Topic: cancel magazine subscription
Replies: 2
Views: 50

Re: cancel magazine subscription

Do you have a copy of a recent magazine issue from that subscription? If so, there should be contact information inside the magazine, likely within the first few pages. If not, there should be some customer support contact information at the magazines section of the online store. I tried to get an e...
by rmrichesjr
Tue Jun 18, 2019 5:41 pm
Forum: Meetinghouse Audio
Topic: How do I feed audio into a laptop from the chapel audio system?
Replies: 3
Views: 107

Re: How do I feed audio into a laptop from the chapel audio system?

I'm aware of two practical options: On most reasonably recent systems I have seen lately, there is a 1/8" phone jack labeled "record out" or something similar somewhere in the chapel. I have seen it under or near the sacrament table or next to the pulpit. You'll want to make sure the ...
by rmrichesjr
Wed Jun 12, 2019 5:48 pm
Forum: Church Account
Topic: Assessment for Seminary
Replies: 2
Views: 238

Re: Assessment for Seminary

Please keep in mind that this is a user-to-user mutual-help forum visible to anyone with internet access. Personal information posted here could be misused by bad guys. There is no guarantee anyone who can help solve the problems will ever see this thread/topic. Using the 'Feedback' or other relevan...
by rmrichesjr
Mon Jun 10, 2019 9:20 pm
Forum: General Discussions
Topic: Phishing email
Replies: 5
Views: 233

Re: Phishing email

At times, the Church has used external vendors to do surveys of experiences with sending feedback to the website. If you had recently submitted feedback or used that mechanism to ask a question, it might be a legitimate survey. Also, I seem to recall having heard that the Church occasionally does mo...
by rmrichesjr
Sun Jun 09, 2019 8:17 pm
Forum: Notes and Journal, and Online Scriptures
Topic: "New Experience" Toggle - error
Replies: 16
Views: 2058

Re: "New Experience" Toggle - error

I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a...
by rmrichesjr
Sun Jun 09, 2019 3:18 pm
Forum: Church Account
Topic: Stop receiving emails OR delete account
Replies: 4
Views: 177

Re: Stop receiving emails OR delete account

There are a few things you can do yourself: Go to the Account Settings page for your Church Account, then Email Subscriptions. Unsubscribe from everything (or more specific if you wish). Go to the Contact settings, select 'Private - Leaders Only' or delete your email address. To entirely delete your...
by rmrichesjr
Sun Jun 09, 2019 8:12 am
Forum: General Discussions
Topic: Newly wed couple living with parents
Replies: 5
Views: 264

Re: Newly wed couple living with parents

I would suggest asking either the ward clerk, bishop, or branch president (depending on situation). I recall having seen instructions that it is okay to have multiple households at the same address. At least in the ward where I currently serve as membership clerk, in most situations like this there ...
by rmrichesjr
Fri Jun 07, 2019 8:00 pm
Forum: Church Account
Topic: Seminary Registration
Replies: 2
Views: 106

Re: Seminary Registration

There might be something wrong with the information in your son's membership record. Get your ward clerk or ward membership clerk to print out your household Individual Ordinance Summary documents and double-check everything. If there is something wrong, the clerks can correct the information--thoug...

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