Search found 12 matches

by nwtaylor
Sun May 15, 2016 4:58 pm
Forum: Mobile Applications
Topic: LDS Tools app not showing photos
Replies: 3
Views: 817

Re: LDS Tools app not showing photos

This problem was pervasive the whole day. LDS Tools pics showed very early this morning, but after a certain time, it was not working for anybody, leader or not, sync'd or not, iOS or android. So, we must be experiencing some backend problem serving images. Today, this made things a little difficult...
by nwtaylor
Tue May 14, 2013 8:31 pm
Forum: Directory
Topic: Unable to print Ward Directory - Need Help, Please
Replies: 7
Views: 683

Re: Unable to print Ward Directory - Need Help, Please

i haven't timed it, but yes it seems like a pretty long time passes before the browser popup window with the error appears.
by nwtaylor
Tue May 14, 2013 7:19 pm
Forum: Directory
Topic: Unable to print Ward Directory - Need Help, Please
Replies: 7
Views: 683

Re: Unable to print Ward Directory - Need Help, Please

Same error, but the YSA ward I am trying to print is smaller - might have 8 pages of 3-columns. This was on IE9/Win7. I will try Chrome and FireFox. I am still Ward Clerk for our home ward. Same error trying to print that directory as well. [later] Same error on Chrome. Perhaps its our company's fir...
by nwtaylor
Wed Dec 26, 2012 6:06 pm
Forum: MLS Support, Help, and Feedback
Topic: record of recently deceased member - how to request/change
Replies: 7
Views: 741

Re: record of recently deceased member - how to request/chan

Thanks, Dave. I will let the member know that this option exists as well.
by nwtaylor
Mon Dec 24, 2012 10:07 am
Forum: MLS Support, Help, and Feedback
Topic: record of recently deceased member - how to request/change
Replies: 7
Views: 741

Re: record of recently deceased member - how to request/chan

Thanks. I have directed the member to the new family search option. His wife is proficient with that, and we could see that his mother's record was already available there. He and his wife will figure out how to have the "burial" info updated, as that was the only thing that appeared missi...
by nwtaylor
Sun Dec 23, 2012 1:43 pm
Forum: MLS Support, Help, and Feedback
Topic: record of recently deceased member - how to request/change
Replies: 7
Views: 741

record of recently deceased member - how to request/change

I am the Ward Clerk, doing a majority of membership tasks as well. A sister in our Ward was moved by her son to a rest home in November. Prior to that she had lived at her son's home with his family in our ward. She passed away on Dec 6th. Her son would like to verify/update info on her record relat...
by nwtaylor
Tue Sep 04, 2012 12:13 pm
Forum: MLS Support, Help, and Feedback
Topic: lds.org and MLS data out-of-sync (preferred name)
Replies: 13
Views: 1341

RussellHltn wrote:Local Unit Support


I emailed this morning and the sister's record was manually updated and is now correct in the various places where it is displayed on lds.org.

Thanks for your help and support!

Neil
by nwtaylor
Sun Sep 02, 2012 9:38 pm
Forum: MLS Support, Help, and Feedback
Topic: lds.org and MLS data out-of-sync (preferred name)
Replies: 13
Views: 1341

Yes, got the membership refresh and sure enough the sister's preferred and maiden names are the same. So, I changed her preferred name to her full/legal name and sent to CHQ. I am confident that all will be good tomorrow. 24+ hours and it looks like things are back to the way they were originally: ...
by nwtaylor
Sat Sep 01, 2012 8:15 pm
Forum: MLS Support, Help, and Feedback
Topic: lds.org and MLS data out-of-sync (preferred name)
Replies: 13
Views: 1341

I think you're talking about a Unit data refresh . It will make MLS match what's at CHQ. Yes, got the membership refresh and sure enough the sister's preferred and maiden names are the same. So, I changed her preferred name to her full/legal name and sent to CHQ. I am confident that all will be goo...
by nwtaylor
Fri Aug 31, 2012 9:04 am
Forum: MLS Support, Help, and Feedback
Topic: lds.org and MLS data out-of-sync (preferred name)
Replies: 13
Views: 1341

https://tech.lds.org/forum/images/misc/quote_icon.png Originally Posted by nwtaylor https://tech.lds.org/forum/images/buttons/viewpost-right.png change the preferred name twice, once back to Smith and then again to Jones. This might work with a single Send/Receive, but would more likely work with a...

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