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by sbradshaw
Fri Jan 19, 2018 12:55 pm
Forum: iPhone/iPad Gospel Library
Topic: Gospel Library 4.3 iOS
Replies: 7
Views: 144

Re: Gospel Library 4.3 iOS

I did all of that this morning. I have not touched it until just now. Now it seems to come up ok, but I can't play the media for the old testament. The button changes to the pause button, but nothing plays and the time does not progress. So at least it is not locking up anymore. Must have been some...
by sbradshaw
Fri Jan 19, 2018 12:54 pm
Forum: iPhone/iPad Gospel Library
Topic: Gospel Library 4.3 iOS
Replies: 7
Views: 144

Re: Gospel Library 4.3 iOS

Are you low on storage space on your phone?
Are you connected to a good internet connection when trying to download media, or when it's checking for content updates/syncing on first launch?
Are you able to download things fine in other apps?
by sbradshaw
Fri Jan 19, 2018 12:45 pm
Forum: iPhone/iPad Gospel Library
Topic: Gospel Library 4.3 iOS
Replies: 7
Views: 144

Re: Gospel Library 4.3 iOS

arpitman wrote:The version just released crashes and doesn't run right on iPhone X.

I haven't seen this issue. Does it show the splash screen, then crash, or does it crash somewhere else?
by sbradshaw
Fri Jan 19, 2018 10:42 am
Forum: Notes and Journal, and Online Scriptures
Topic: Cross references online
Replies: 1
Views: 88

Re: Cross references online

No, the LDS.org study tools don't currently support creating links. However, there are new study tools being worked on that will have better feature parity with Gospel Library. I don't know when you'll be able to create links online, but you can see the new tools that are "in progress" her...
by sbradshaw
Wed Jan 17, 2018 6:56 pm
Forum: Android Gospel Library
Topic: Gospel library requires internet access
Replies: 11
Views: 292

Re: Gospel library requires internet access

It should be on content catalog version 565 as of this afternoon. Does this mean there have been five updates since this afternoon? Or does the content team count by fives? Just wondering. Catalog Version: 570 as I post this. I was checking on my phone while I was on the bus, so it's possible my ap...
by sbradshaw
Wed Jan 17, 2018 6:09 pm
Forum: Android Gospel Library
Topic: Download of all content
Replies: 3
Views: 162

Re: Download of all content

Note that the more books you have downloaded, the more likely it is for there to be a lot of books with updates. lajackson is correct that this is due to the way the content team provides content to the app and LDS.org (it happens on iOS too, but is more "hidden" – no downloading notificat...
by sbradshaw
Wed Jan 17, 2018 6:00 pm
Forum: Gospel Library for Windows
Topic: errors in download
Replies: 1
Views: 85

Re: errors in download

Make sure you're on the latest content catalog. I'm not sure how to check the content catalog version in Gospel Library for Windows, or how to force it to fetch a content update, but hopefully that will fix some of the errors you're seeing.
by sbradshaw
Wed Jan 17, 2018 5:56 pm
Forum: Android Gospel Library
Topic: Gospel library requires internet access
Replies: 11
Views: 292

Re: Gospel library requires internet access

T-Mobile If you're connected to the T-Mobile network and have T-Mobile Web Guard enabled, Web Guard blocks some of the Church content servers, which could cause unexpected behavior in the app. Usually the problem I've seen is when trying to download or stream audio or video. But you mention that it...
by sbradshaw
Wed Jan 17, 2018 5:52 pm
Forum: Android Gospel Library
Topic: Gospel library requires internet access
Replies: 11
Views: 292

Re: Gospel library requires internet access

Another thing to check – are you on the latest content catalog version? If you go into Settings > Send Feedback, it will load some diagnostic info into a text file attached to an email. If you send that email to yourself you can open the text file and see what content catalog version the app is on. ...
by sbradshaw
Wed Jan 17, 2018 5:42 pm
Forum: Gospel Library
Topic: No gospel library app through Kindle fire
Replies: 39
Views: 3161

Re: No gospel library app through Kindle fire

Yes, you won't continue to get new content in the older version of the app, but if you wanted the scriptures at least, installing Google Play may be an option. See this post for more info about content in older versions of Gospel Library for Android.

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