Search found 31 matches

by marcfromm
Sun May 12, 2019 1:34 am
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 242

Re: System keeps reporting duplicate record

I was told by the "Quality Assurance Engineer, ICS" to ignore the duplicate message and just continue through. Doing so It then created the record.
by marcfromm
Mon May 06, 2019 7:46 am
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 242

Re: System keeps reporting duplicate record

The child does not appear under either parent tab. I know it wasn't created in another ward as the father and I attempted to create it after the child was blessed. Thanks
by marcfromm
Sun May 05, 2019 7:53 pm
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 242

Re: System keeps reporting duplicate record

deleted from household and only other spot it existed, in pending Create Records. Where else is it located to delete it? to my knowledge the record was never created since it was pending being created and I deleted it from pending.
by marcfromm
Sun May 05, 2019 4:37 pm
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 242

System keeps reporting duplicate record

We tried to add a new born child to a family. There was a mistake with the first entry so we deleted it from the head of household's list of family members and from the pending entry in Create Record. Now when we try to add the child with the same details the system keeps stating: Possible Duplicate...
by marcfromm
Wed Feb 20, 2019 2:18 pm
Forum: Membership Help
Topic: Prevent maiden name being used a middle name
Replies: 0
Views: 195

Prevent maiden name being used a middle name

A divorced sister in the ward is receiving correspondence from the church with her name as firstname maidenname marriagename, meaning her maiden name is being used as a middle name. She does not have a middle name and so contacted me to correct her record, thinking her record had a middle name enter...
by marcfromm
Mon Sep 17, 2018 8:17 am
Forum: Getting Started for New Clerks
Topic: Temple Recommend Book
Replies: 6
Views: 1746

Re: Temple Recommend Book

I got it figured out. You can order them online now, as stated above. thanks eblood66. Reference for future searchers on this topic: I noticed there was no limited use book (book 3) to order. I was told to search for item number 0949700 at store.lds.org but that returned no results. I found out that...
by marcfromm
Sun Sep 16, 2018 9:52 pm
Forum: Getting Started for New Clerks
Topic: Temple Recommend Book
Replies: 6
Views: 1746

Temple Recommend Book

No place at store.lds.org can I find a way to order a temple recommend book. How do I order these?
I found older posts stating I need to call GSC. With everything going digital, even mission calls, is this still the case? must I call the GSC?

thanks
by marcfromm
Thu Jun 28, 2018 4:00 pm
Forum: Reports and Forms
Topic: Leader and Clerk Resources down?
Replies: 5
Views: 462

Re: Leader and Clerk Resources down?

It turns out the member in question already has a confidential case open, and I cannot open the second case (the disciplinary council). It's unfortunate that the message received after clicking on, "This confidential action is already in progress," is misleading, telling me that the server...
by marcfromm
Tue Jun 26, 2018 8:56 pm
Forum: Reports and Forms
Topic: Leader and Clerk Resources down?
Replies: 5
Views: 462

Re: Leader and Clerk Resources down?

I have tried both the network in the church building and my home. I am not using any bookmarked pages. I log in to leader and clerk resources, select Membership -> disciplinary council -> enter the members name. I am then presented with a link "This confidential action is already in progress.&q...
by marcfromm
Tue Jun 26, 2018 5:54 pm
Forum: Reports and Forms
Topic: Leader and Clerk Resources down?
Replies: 5
Views: 462

Re: Leader and Clerk Resources down?

It's now been over 48 hours and the site still states, "server is currently unavailable because it is overloaded or down for maintenance."

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