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by russellhltn
Tue Jul 16, 2019 9:37 pm
Forum: Member Tools
Topic: Membership info question
Replies: 14
Views: 176

Re: Membership info question

MorettiDP wrote:Sorry russellhltn, but for sure all my data is ok and my true MRN are correctly recorded at my Church Account, but the problem still are here. I don't know why I can't see my information at the app.

All I can suggest is you use the feedback option in the app to report the problem.
by russellhltn
Tue Jul 16, 2019 9:35 pm
Forum: Church Account
Topic: Address privacy
Replies: 2
Views: 20

Re: Address privacy

visible publicly Keep in mind that depending on the setting, at worst, no one outside of the stake will see that information. As such, it's not really "public" in the usual sense. You can restrict it to just ward members, and even just leaders. But even then, members of the ward council c...
by russellhltn
Tue Jul 16, 2019 9:31 pm
Forum: Online Donations
Topic: Canceling my donations
Replies: 1
Views: 17

Re: Canceling my donations

Since it removed the account, I have to think the transaction was refused for some reason. Either the banking information is incorrect, or the bank is refusing it for some reason. I'd start with talking to your bank.
by russellhltn
Tue Jul 16, 2019 7:45 pm
Forum: Member Tools
Topic: Membership info question
Replies: 14
Views: 176

Re: Membership info question

so I think it's the problem making I can't see my data in member tools. Perhaps, but it's possible the Membership Record Number on your account doesn't match your real MRN, so the software is confused about who you are. I'd suggest going to https://settings.churchofjesuschrist.org/personalInformati...
by russellhltn
Tue Jul 16, 2019 2:48 pm
Forum: Android Gospel Library
Topic: Screen stays on forever
Replies: 2
Views: 43

Re: Screen stays on forever

I'd think what would be desired is a time specifically for GL. Long enough to read it, but short enough to turn off the screen should you fall asleep reading.
by russellhltn
Tue Jul 16, 2019 10:43 am
Forum: Church Account
Topic: surname forget
Replies: 1
Views: 27

Re: surname forget

This is primarily a user-to-user support forum. We can't look up information like that.
by russellhltn
Tue Jul 16, 2019 10:36 am
Forum: Church Account
Topic: Member ID used somewhere else?
Replies: 1
Views: 31

Re: Member ID used somewhere else?

You'll need to ask your ward clerk to help you.

Keep in mind that the church account is the same as the FamilySearch account, or any account you may have used for seminary or other church education sites.
by russellhltn
Tue Jul 16, 2019 10:32 am
Forum: Church Account
Topic: Make payment
Replies: 1
Views: 23

Re: Make payment

I'm not sure what this is about, but generally you're safe providing the information via the phone as long as you call a known good phone number. Just don't use a cordless phone since someone may be eavesdropping on the conversation. You're right to be suspicious about giving that kind of informatio...
by russellhltn
Tue Jul 16, 2019 10:27 am
Forum: Directory
Topic: Ward directory
Replies: 1
Views: 32

Re: Ward directory

Its now "Directory and Map". Try clicking on the icon that's a set of 3x3 squares.
by russellhltn
Mon Jul 15, 2019 5:00 pm
Forum: Member Tools
Topic: Request adding message that Member Tools contact info is for Church use only
Replies: 2
Views: 56

Re: Request adding message that Member Tools contact info is for Church use only

The message referenced that they were contacting me because they were in a certain Ward in my Stake and they even included a Venmo address to send money to for their services. I'd report that to the stake president. He may not have any technical options directly, but I'm sure if he calls support so...

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