Search found 5 matches

by BroderickC
Wed Apr 02, 2014 6:51 am
Forum: Family History Centers
Topic: FamilySeacrh, not searching
Replies: 1
Views: 552

Re: FamilySeacrh, not searching

Please contact FamilySearch at 866-406-1830 while you are at the center. This will enable us to remotely connect to one or more of the PCs and troubleshoot the issue.
by BroderickC
Wed Apr 02, 2014 6:48 am
Forum: Family History Centers
Topic: FHC computer inventory
Replies: 1
Views: 650

Re: FHC computer inventory

If you contact FHC Support at FamilySearch at 866-406-1830 they will be able to provide you with a report of the computers in your center. Without going into a lot of detail, when LANDesk was replaced by Tivoli we lost our capability of providing this report. We have been working with the Data/Repor...
by BroderickC
Fri Aug 09, 2013 12:51 pm
Forum: Family History Centers
Topic: setting up new FHC printers to scan
Replies: 12
Views: 5521

Re: setting up new FHC printers to scan

Regarding the Scan-to-Email option:

Stay tuned on this, it is something we're actively pursuing and should have a solution for in the very near future.
by BroderickC
Thu Aug 08, 2013 8:16 am
Forum: Family History Centers
Topic: setting up new FHC printers to scan
Replies: 12
Views: 5521

Re: setting up new FHC printers to scan

You definitely have an authentication problem. I recommend scanning directly to a USB Flash Drive, it will be a lot easier. To do that, simply plug the USB drive in the available port on the MFP and then follow the prompts. If you need further assistance, please call FamilySearch at 866-406-1830.
by BroderickC
Wed Jul 10, 2013 2:45 pm
Forum: Family History Centers
Topic: Setting IP address for printers
Replies: 5
Views: 1737

Re: Setting IP address for printers

Keith, With the FHCs in North America we have been deploying Lexmark printers under a managed print solution. In order for us to detect low toner and other alerts, we need to have the printers configured with a static IP address. Without knowing what center you're referring to, it's difficult to tel...

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