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Ministering with Leader and Clerk Resources Twitter Facebook Print E-mail
Written by Sharon Howell   
Monday, 09 February 2015

You might be surprised to learn that priesthood and auxiliary leaders, clerks, and secretaries do not need to travel to the meetinghouse to perform administrative tasks in the Member and Leader Services (MLS) software on the ward’s computer. Instead, they can use the Leader and Clerk Resources (LCR) tool anywhere the Internet is available. This leaves more time for leaders to minister to members while having the information to do so close at hand.

When you become a leader, the clerk records your calling in MLS. This gives you calling-specific access within LCR. From LDS.org, sign in and select “Leader and Clerk Resources” from the My Account and Ward menu. The landing page opens to a central location to view your ward calendar, link to training materials, and open menus with many pre-built reports, statistical summaries, and configurable lists. The help system automatically covers tasks you would perform within LCR as part of your calling.

All leaders have access to reports to help them identify who has a calling and who does not, as well as general information to aid their stewardships. Other reports are specific to organizations. A Primary leader may pull up a list of children sorted by age group to help manage class sizes, or to promote advancement of children in programs and through developmental milestones. A priesthood leader may access missing ordinance information to help members set goals. One convenient feature of LCR for all organizations is the ability to print blank roles for taking attendance at meetings.

Advantages multiply as developers continue to integrate the functionality of MLS into LCR. According to Stephen T. Carlile, LCR product manager, the development of home and visiting teaching modules are high priorities. With many opinions on how best to record and track home visits, Carlile points out, “Moving functionality to LCR is complex, requiring the creation of new databases for information once stored locally.” New and improved functionality will continue to be added to LCR over the coming months.

If you currently have access to LCR, you will notice many places in the program where you are invited to submit feedback. Your comments are important to the people who prioritize tasks in the software development process. Do not hesitate to let yourself be heard as you become familiar with this remarkable resource.

 

Comments  

 
# Pamela Sue Hay 2015-02-10 19:42
Can we arrange visiting teaching through this site? That would be awesome!
 
 
# Alan S Mitchell 2015-02-21 00:50
Quoting Pamela Sue Hay:
Can we arrange visiting teaching through this site? That would be awesome!


On https://www.lds.org/help/support/mls-release-notes-update-instructions/?lang=eng it says "•This release will prepare MLS for the upcoming Leader and Clerk Resources (LCR) 3.0 release in the first half of 2015. It will introduce some new organizations and sub-organizations for grouping callings and will also allow bishoprics including clerks and executive secretaries as well as Melchizedek Priesthood and auxiliaries presidencies to update calling and organization (class, group, quorum, and home and visiting teaching) data using LCR. Once units are able to update this information in LCR, it will become read-only in MLS."
 
 
# Lee Zurligen 2015-02-10 23:07
Home teaching and visiting teaching are the things we need to access the most from somewhere other than the clerk's office. When will we get access to those tools?
 
 
# Peter Andrew Hollow 2015-02-10 23:23
Please complete the work to allow home & visiting teacher reporting via an app on every mobile ecosystem (Windows, Android and Apple) so that a home & visiting teachers can first report during or after visit, then allow stewardship interview to take place based on that report the app could have a simple list to check:

1. Visit made
2. Message shared
3. Needs identified
a) Ordinance required
b) Resource assistance needed
c) Service project required
d) Help with family history/Temple work needed
e) Need to see Bishop or leader
4. Then this information automatically sent to the leader, their counsellors, Bishop and executive secretary ready for PEC or Ward Council via LCR based on sensitivity of needs and home and visiting teachers contacted for a follow up interview with leaders as required
5. Make sure the LDS Tools apps works the same way on Windows, Android and Apple devices to be fair
 
 
# Michael Hendricks 2015-02-11 09:24
As a Bishop, I would love it if online home and visiting teaching reports included options like "visited", "not visited", "no report received". That would help me know whether to focus on improving teaching or improving reporting.
 
 
# Eric Magnusson 2015-02-11 10:50
For members of the High Council to support the stake presidency and ward priesthood leadership, it would be helpful for them to have access to these tools -- comparable access as a ward priesthood leader, but with stake level unit statistics and reports.
 
 
# David Reed 2015-02-11 13:50
As a ward clerk serving in a unit where MLS is not available, LCR has been a huge blessing. Thank you to all who work on these tools!

I'd find it most helpful to be able to use LCR to:
1. Record new ordinances and ordinations, and
2. Edit the unit callings list
 
 
# Peter Andrew Hollow 2015-02-12 01:52
Excellent point. What we need are the tools on our various portable devices WHERE the ordinances or callings are taking place. Too often information is not recorded because access to or availability of, the clerk's office PC is not possible at the time. Likewise home and visiting teaching happens outside of the building and being able to report at or after the visits is key.
 
 
# Monica Lynette Trippler 2016-10-10 10:08
Quoting Peter Andrew Hollow:
Excellent point. What we need are the tools on our various portable devices WHERE the ordinances or callings are taking place. Too often information is not recorded because access to or availability of, the clerk's office PC is not possible at the time. Likewise home and visiting teaching happens outside of the building and being able to report at or after the visits is key.


It would be a great help to VT Coordinators and VT companions to have the ability to record visits in LDS tools. Immediately after a visit happens, the companions could report the visits themselves.
 
 
# Sharon Leslie Howell 2015-02-11 16:40
Tracking home and visiting teaching is on the radar for many leaders. For the initial roll-out, the brethren have given permission to bring the same functionality that is in MLS currently to LCR. That is an important start. As the product matures suggestions such as those above are valuable feedback for developers.
 
 
# Peter Andrew Hollow 2015-02-12 01:40
Thanks Sharon and that makes sense! In my years of Church service as an EQP, then HPGL, then a High Councillor, then Bishopric Counselor and finally ward Executive Secretary, I got to see home teaching from all angles and the comments above are consistent with real needs going forward.

Across the Church, in my opinion, home and to a lesser extent visiting teaching have been quite complex programs in terms of effective reporting - especially the getting and using of visit information.

Identical MLS functionality online (LCR) will be SO good and after that, building the ability to report on the visits (qualitative information as well as quantitative info) or the visit experience, will quickly improve the program because report information will no longer be ad hoc.
 
 
# Peter Andrew Hollow 2015-02-12 02:00
Would it not be helpful to get a needs analysis done sooner than later. Developers should get some ideas in the pipeline and then think about design. A lot can be learned from what Microsoft is doing with the insider program for Windows 10. More than 1.5 million beta users have given more than 480 suggestions for functional and feature improvements. Hastening the work of salvation requires us to hasten our thinking.
 
 
# Peter Andrew Hollow 2015-02-12 01:41
Effective outcomes, support and help for members will no longer be a hit and miss thing because the administrative structure or tools are insufficient and they are urgently needed as we hasten the work of salvation.
 
 
# Peter Andrew Hollow 2015-02-12 01:45
Currently quarterly stewardship interviews (what used to be called PPI's or Personal Priesthood Interviews in the case of brethren) lack consistent reporting and action across the Church. Some Elders Quorum Presidents/High Priest Group Leaders/Relief Society Presidents or their counsellors regularly hold interviews and some don't. Some take that visit information back to their presidency/leadership meetings - some don't. Some leaders take that to the ward council or PEC/welfare meetings - some don't. Some leaders get home and visiting teachers to fill in forms or email visit results others don't.
 
 
# Peter Andrew Hollow 2015-02-12 02:03
Oh and one other thing. Leaders asking for home and visiting teaching tools goes back more than six years...just sayin'
 
 
# Jay Dell Mackley 2015-02-13 02:14
This is good information for those unaware of LCR. It will be big and long awaited news when the break from MLS occurs.
 
 
# Daniel Derek Jones 2015-02-13 23:57
Adding in interactive "Needs and Resource Analysis details for a families would definitely help the wards and branches in my area. Additionally interactive/saved "New and Returning Member" forms with visit information would be very information.
 
 
# Rudiger Herbert Wolf 2015-02-14 11:25
Absolutely right to all the above for more feature/functions. I haven't seen many comments on keeping the member information really accurate. All too often, the data in the system is not current. Tools that enable leaders to update the information in the system, and keep that information accurate, could be very useful, critical in fact.
 
 
# Peter Andrew Hollow 2015-02-14 17:09
Excellent point! It would be great to see more accuracy. Maybe there should be a yearly membership record online interview conducted by administrative clerk of exec secretary. Tithing settlement would be a logical time. When the following could be asked:

1. Are there any changes to contact information?
2. Is ordinance and calling information correct?
3. Would you like to add a profile photo?
4. Are all your children's information such as mobile phone correct

Also maybe an active and less active checkbox may me helpful to help identify who we can minister to before members become estranged and this could be tied into home and visiting teaching to help those who visit
 
 
# John M. Shaw 2015-02-16 13:19
Peter, that is already in the handbook and should happen at least yearly and when a member moves into a ward.

Accuracy is function of Leadership, specifically the Bishop. He has 3 clerks, a RS President, and EQ President, and a HPGL that all keep this data accurate. If your data isn't accurate it is a function of the Ward Council failing at their administrative jobs.
 
 
# Peter Andrew Hollow 2015-02-16 17:49
John, I do get all that and I am aware of what the handbook says also. What I am talking about is the mode of input. Having a mobile device (tablet/slate or mobile (cell) phone at these events in the room where it takes place would be a benefit.

Before or after the tithing settlement at the setting apart would be more efficient than getting admin to do that in the clerks office because unless the setting apart is done in that room, the brethren have to make the input at another time.

Better done right then and there. Just like with home teaching the report can be done at or soon after the visit - on a mobile device.

The shift to the digital from the hard copy is what I am talking about. This would be better than all the hard copy forms etc...

Church wide accuracy is a problem and simple digital input solutions are the answer and, decentralising the input done on clerk office computer would be great and certainly timely!
 
 
# Joseph Legarde Merkling 2015-02-23 14:43
Updating contact information through the website is already implemented.

Bishops, their counselors, executive secretaries and clerks can all edit member contact information through the directory section (https://www.lds.org/directory/?lang=eng) just like the members can.

I recommend everyone check out the access table which shows what functions different callings can access. (https://www.lds.org/mls/mbr/access-table?lang=eng)
 
 
# Peter Andrew Hollow 2015-02-23 17:50
Yes Joseph that is known to many or even most of us. What I am saying is that their needs to be a less ad hoc way of doing all of this.

Maybe a letter read out in sacrament meeting from the First Presidency or Area Presidency encouraging every active member to logon to lds.org and, as a once of event, to audit their information (contact, calling and family formation information too) using the new tools.

Updating information can be done once all the major transfer of services and tools are finalised from MLS to LCR.

Ensign articles and other LDS media pop ups on lds.org and Mormon.org could aid in changing the culture also.

A simple tick box for active or less active could once and for all allow us to do better ministering work also.
 
 
# Mary Ann Bills 2015-02-17 06:12
As a member of a stake Relief Society presidency, I can think of several ways that LCR could be very helpful (in our work with Single Adults and YSAs, for example.) Any insight as to why stake auxiliaries are excluded from access?
 
 
# Sheryl Faye Smith 2015-03-04 21:41
I too am a Stake RS President. I occasionally think it would be useful to have access to clerk and leader resources. I can't help explain how to work with it to the unit RS presidents if I don't have access.
 
 
# Steve Bentley 2015-02-17 07:38
Is LCR available worldwide and in all languages (or at least in the Internet 10 in the Caribbean)? If not, what is the rollout timeframe?
 
 
# Walter Stephen Svedin 2015-02-23 11:28
Brother Bentley this might be a better place to get a reply to your question, you may need to open a new topic - http://tech.lds.org/forum/viewforum.php?f=134
Elder Svedin
 
 
# Samuel Bradshaw 2015-03-05 14:59
Quoting Steve Bentley:
Is LCR available worldwide and in all languages (or at least in the Internet 10 in the Caribbean)? If not, what is the rollout timeframe?

All of the new functionality coming out (home teaching, editing callings, etc.) will be localized in 35 languages.
 
 
# Steve Bentley 2015-03-06 10:18
Quoting Samuel Bradshaw:
Quoting Steve Bentley:
Is LCR available worldwide and in all languages (or at least in the Internet 10 in the Caribbean)? If not, what is the rollout timeframe?

All of the new functionality coming out (home teaching, editing callings, etc.) will be localized in 35 languages.

Thanks. What is the time frame for "will be"? Will some or all of that be concurrent with the North America English functionality release? Or are we a ways down the road?
 
 
# Justin Krebs 2015-03-06 10:22
Whenever we do a full production release of LCR, we don't release it until it is in the following 35 languages:

English
Albanian
Armenian
Bulgarian
Cebuano
Chinese
Croatian
Czech
Danish
Dutch
Estonian
Finnish
French
German
Hungarian
Indonesian
Italian
Japanese
Korean
Latvian
Lithuanian
Mongolian
Norwegian
Polish
Portuguese
Romanian
Russian
Samoan
Spanish
Swedish
Tagalog (Filipino)
Thai
Tongan
Ukrainian
Vietnamese
 
 
# Jason Dewitt Peery 2015-02-17 10:54
As a Bishop, I think an easy and important change would be to include the previous month's Youth interviews on the Action and Interview list. It shows the current month and several upcoming months, but I worry all the time about missing a youth interview that should have happened last month, and there's no way to check except to sort all the youth by their birth months, class by class, and check which ones were born in January and in July. Other Bishops I've talked to expressed the same wish. Please make this happen. Thank you!
 
 
# John M. Shaw 2015-02-17 11:19
Just a note that this isn't a place that developers will be looking for suggestions and tips.

The only place that the church provides ways to perform feedback is through the feedback mechanism at the bottom of most but not all pages.

Generally the church is trying to migrate the LARGE amount of work done by MLS online and does very little tweaking in the process.
 
 
# Peter Andrew Hollow 2015-02-23 18:09
John I noted that on the LCR page there is a link that allows feedback:

https://lds.qualtrics.com/jfe/form/SV_2bgmH8eLdzBvFk1?iid=

but then there is another message from you stating the feedback will be moving to lds.org

http://tech.lds.org/forum/viewtopic.php?f=134&t=11890&sid=118caaba4cea888d0c791f3e6a9d9809#

It would be great if there was a link on top of all apps, services (such as LCR) that feeds to a singular location that we know developers and other movers and shakers visit.

So far there is fragmentation. People say things in the tech forums but as with all blogs it is more "chatty" than useful.

It may be wise to have small instant questions about how easy something was to use on a scale of 1-9 and the opportunity then and there to make a comment on just that single feature.

This is the method used by Microsoft when doing or reviewing things in the Windows 10 technology reviews.
 
 
# John M. Shaw 2015-02-23 18:18
Peter, this is been ongoing for as long as these online tools have existed. The Priesthood committee identifies all the needs, they direct ICS what to do. Member input is just not sought (other than ICS employees who have callings in their own wards and stakes).

I wish it were otherwise. It is just the experience we've had for years. I served with a stake presidency from 2009 - 2014, not a single time did anyone from headquarters ask stake presidents or bishops for their input. It's clear we get what we get and don't throw a fit.

The Church just isn't a software development company and their 'products' don't have a revenue stream. Every hour spent is tithing dollars used - so I'm sure they are very conservative in what they do and when they do it.
 
 
# Peter Andrew Hollow 2015-02-23 23:30
Thanks for explaining the process and I do sense that outcomes over time are a result of that process (cue clerks beating heads on desk).

Wondering if the Priesthood Committee sees the extraordinary and cost effective nature of using the LDS community.

Community Development is my background and it is not very often or really about cost but more about leveraging the members to feedback on and inform "product" development.

My Microsoft (MS) comment is that end users can instinctively know what works and what does not. I think that MS realised that THAT can save money and time and they want their product to be liked.

Members who use the tools and services have little but significant common-sense thoughts that are very useful.

One might say that a community/grass-roots approach can ultimately give a greater sense of what a lot of people are thinking but not saying about the "product".
 
 
# John M. Shaw 2015-02-24 13:34
Peter, again another piece of history - when the community development effort started with the church it didn't end up with a positive experience for the community. Most developers wanted input and just couldn't take the effort to make a change/suggestion that had to be approved by a GA. They were too used to the quick pace of their work environment and, frankly, were bored with the effort - so the best and brightest said no thanks
 
 
# Bill Buyers 2015-02-28 18:27
As a Ward Mission Leader I am always getting asked by the Elders and Sisters, "Who are the home teachers/visiting teachers for such-and-such family." Please give Ward Mission Leaders access to HT and VT assignments with print capability so we can get the data in the hands of the missionaries. Waiting days to get this from the clerk, Elders Quorum Pres or RS is sometime too slow. HTs and VTs are a critical source of information on families and how best to approach missionary work.
 
 
# B Cummings 2015-06-28 20:21
As a Ward Mission Leader as well, I would love to be able to see HT and VT assignments! Great idea!
 
 
# Charles Lee Rohm 2015-03-04 06:53
I am the Stake Technology Clerk and am often asked to provide training for the different wards in MLS and other programs. When I go into MLS online my access is very limited. This also hinders me when I try to troubleshoot problems for the wards. Are we (Stake Tech Clerks) going to be given more access to MLS to assist the wards in our area?

Thanks!!
 
 
# Frank Lee Reed 2015-03-04 21:17
I serve in my ward as the Young Men's Secretary. I've been in my calling for a few months. I take roll on a spreadsheet that I created for my I-pad; but was thinking that if a SQL database or spreadsheet was created then roll could be taken directly into this website and the ward clerk would have his information for his reports in real time.
 
 
# Susan Lynn Beerman 2015-03-04 21:54
Quoting Frank Lee Reed:
If a SQL database or spreadsheet was created then roll could be taken directly into this website and the ward clerk would have his information for his reports in real time.
.

Good thought but then Ward Clerks would be drowing in rolls. When what they need is to have the secretaries enter the needed information right into the report on line. How many Young men attended . . . .
 
 
# Frank Lee Reed 2015-03-04 22:00
Yes, that is what I meant. There should be an electronic roll sheet with an add column feature that the secretary can enter the date and a check box next to the name that can be checked and tallied so at the end of the quarter instead of the ward clerk waiting for the secretaries to report the numbers, the formulas in the website will perform the task then he can use the information for his reports.
 
 
# David Edward Porter 2015-03-04 21:33
As financial clerk, I am grateful for the transition of updating and tracking VT and HT routes in LCR. I am hopeful this is available in the near future. There have been Sundays were we have had to wait for secretaries to complete their changes before we could account for donations.

As stake technology specialist, I am hoping that there will be an easy way to restore the routes to earlier date and time - for cases of mistaken editing of districts.
 
 
# Steven Timothy Burwood 2015-03-05 00:37
As an EQP, I would be interested not only in the stats, but also in the people we visit.
I am trying to set up little papers with the first name of each member of the family and their birthday, phone number and address. Will that be possible to include in LCR for me?

Also, language ... I work in Belgium where French is the language used. (I have no problem, but...)
 
 
# Jason Edmund Smith 2015-03-05 07:14
As a current Assistant Ward Executive Secretary I do not have access to this resource. Are there any plans to provide it?
 
 
# Justin Krebs 2015-03-05 09:01
Thank you all for your comments, I work on the product management team for MLS, LCR, and LDS Tools and can assure you that your feedback is reviewed and considered. Thanks for taking the time to provide feedback! It is also very helpful when you use the feedback links within the apps and websites to provide the feedback.

-Justin
 
 
# Leroy Lee Palmer 2015-03-05 09:04
Home teaching and visiting teaching are the things we need to access the most from somewhere other than the clerk's office. When will we get access to those tools?
 
 
# Justin Krebs 2015-03-05 09:12
Quoting Leroy Lee Palmer:
Home teaching and visiting teaching are the things we need to access the most from somewhere other than the clerk's office. When will we get access to those tools?


We just staged this message to MLS units this week on this topic: "In the second quarter of 2015, the ability to update and edit callings and manage home and visiting teaching assignments will be added to LCR. In areas where Church meetinghouses have reliable Internet access, the ability to update callings and manage home and visiting teaching assignments will no longer be available in MLS. While the data will still be visible in MLS, leaders and clerks will be required to use LCR to update this information."
 
 
# David Reed 2015-03-05 12:12
Quoting Justin Krebs:
Quoting Leroy Lee Palmer:
Home teaching and visiting teaching are the things we need to access the most from somewhere other than the clerk's office. When will we get access to those tools?


We just staged this message to MLS units this week on this topic: "In the second quarter of 2015, the ability to update and edit callings and manage home and visiting teaching assignments will be added to LCR. In areas where Church meetinghouses have reliable Internet access, the ability to update callings and manage home and visiting teaching assignments will no longer be available in MLS. While the data will still be visible in MLS, leaders and clerks will be required to use LCR to update this information."


Will these changes be accessible by units without MLS?
 
 
# Justin Krebs 2015-03-05 12:18
Units without MLS can still use LCR if they have adequate Internet connectivity. Units that use MLS but can't use LCR due to Internet connectivity issues will be able to continue to use this same functionality in MLS.
 
 
# David Reed 2015-03-05 12:32
Quoting Justin Krebs:
Units without MLS can still use LCR if they have adequate Internet connectivity. Units that use MLS but can't use LCR due to Internet connectivity issues will be able to continue to use this same functionality in MLS.


Sorry my question was badly phrased. You wrote that you "staged this message to MLS units." I'm wondering if the ability to edit callings and manage HT and VT will also be available to units without MLS.
 
 
# Justin Krebs 2015-03-05 12:52
I see, yes, as long as they have Internet connectivity that will allow them to access LCR. If you are talking about a specific unit, I can check on that for you, just message me privately through LDS Tech. Thanks!
 
 
# David Edward Porter 2015-03-05 09:21
Once Visiting Teaching and Home Teaching information is available in LCR, will the teachers be able to view their routes and be able to report their progress online, or will they still need to contact a district supervisor in order to learn route changes and record status updates?
 
 
# Justin Krebs 2015-03-05 09:23
Quoting David Edward Porter:
Once Visiting Teaching and Home Teaching information is available in LCR, will the teachers be able to view their routes and be able to report their progress online, or will they still need to contact a district supervisor in order to learn route changes and record status updates?

When it is released in LCR 3.0, the process and functionality will be the same as it is in MLS. While that could change in the future, that is the direction we have received from priesthood councils for this initial release.
 
 
# Philip Larkin Waters 2015-03-05 17:04
Just echoing the need to organize Home Teaching from home.
It would also be nice to have a report builder with attributes such as prospective elder, location, district, so we can sort and distribute routes more efficiently.

Integration to Google maps... that would be cool too.
 
 
# Ich 2015-03-06 08:25
Hi there,
may someone be so kind to translate this "stuff" into other languages please? For me german would be appropriate. Thank you...
 
 
# Rosemary N. Palmer 2015-03-06 14:18
I may have missed where you included visting teaching supervisors and visiting teaching coordinators to be able to use the LCR. In my calling, for purpose of the MLS I was enrolled as a a clerk so I could do the reports. But I should have been able to enroll as the VT coordinator (who inputted all the recording and then compiled the statistical report and the sisters report). I realize that RSP use VT coordinators, supervisors and secretaries in different ways. But the system needs to have full flexibility for anyone who needs to be able to do the recording/reporting functions.
 
 
# Justin Krebs 2015-03-06 15:43
Providing access to home and visiting teaching supervisors as well as the visiting teaching coordinator will be included.
 
 
# James Caryl Winegardner 2015-03-10 08:03
I have used LCR now for about 99% of what I do as a membership clerk. It is great! I did come across a report, however that I can't find in the online functionality. It is the Mission Country and Language. Customization of reports would be a HUGE benefit!!

Thanks for listening!
 
 
# James Caryl Winegardner 2015-03-10 08:06
I did not want it appear that I was complaining. I really appreciate all the effort that you put into making MLS both on LDS.org and on Ward sites function so well!
 
 
# Justin Krebs 2015-03-10 09:59
Quoting James Caryl Winegardner:
I did not want it appear that I was complaining. I really appreciate all the effort that you put into making MLS both on LDS.org and on Ward sites function so well!

The ability to create custom reports is planned for a future release.
 
 
# Tanner James Phillips 2015-03-10 16:15
I'm so happy they're working on getting Home Teaching reporting added. I just hope it's soon. It can be such a pain getting access to the computer at the church to put the home teaching numbers into the system.

If you made it mobile friendly, that would be even better!
 
 
# Danny Avila 2015-03-16 20:51
It's good to know the Church is embracing technology this way. I'm grateful for whatever resources that are available to help us serve within our callings better, and for the feedback channel provided through LCR. Keep up the good work!
 
 
# Sherry Yvonne Gutzman 2016-08-01 09:08
It would be a great help to VT Coordinators, if able to access CLR from android or iphone, then send VTing assignments/changes via text:)
 
 
# Justin Krebs 2016-08-01 11:15
Sherry,

You can do that now with the latest version of the LDS Tools app, 3.0. Just go into the assignment and select the option to share it.
 

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